Here is how the process works:
- Once flight arrangements are made with the airline, the severely injured service member, their families, individual service severely injured programs, and/or even military treatment facilities & VA hospitals (calling on behalf of the injured service member to be discharged) can call the Operations Center’s 24/7 toll-free number (1-888-774-1361) with details of the itinerary.
- The caller will be connected to a TSA liaison team member via the Center’s care managers.
- The TSA liaison person will then notify the appropriate Federal Security Directors at the involved airports to ensure that any security screening required at those affected airports will be conducted by TSA screening experts with respect and dignity in order to make the overall experience for the service member as expeditious and pleasant, as possible.
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